But only with recent advancements in machine learning, artificial intelligence and NLP, have chatbots started to make a real contribution in solving user problems. A conversation begun with a bot using conversational AI can be transferred to a live agent within the messaging app or on the phone without the conversation losing momentum or data. …
The conversational paradigm is more social and less technologic. We use humane verbs such as “add”, “invite”, “contact”, “mute”, “block”, and “message”. The language of conversation becomes more accessible to a broader audience, which will accelerate the adoption of conversational agents faster than desktop apps. Bots must build trust with users by delighting the user …
Conversational UI by Telerik Modern UI chatbot components Read More »